How can we help?

Most owners are live in under 10 minutes. The setup wizard walks you through 8 steps; you can skip any and come back later.

No. Every business gets its own page at timeslot.ie/Your_Business_Name. Share that link on Instagram, WhatsApp, business cards, Google Business — done.

You pay Stripe’s standard fees (1.4% + 25c on EU cards). timeslot.ie does not charge any commission on your bookings.

Yes — you decide. Set a window (e.g. up to 24h before the appointment) and they get a magic-link to manage their booking.

Yes. Data is encrypted at rest and in transit, stored in the EU, and never used for any purpose other than running your booking page.

Yes. Customers, bookings, and invoices export to CSV with a single click, with no extra cost.

timeslot.ie uses database-level exclusion constraints to prevent overlapping bookings for the same resource. Even if two customers attempt to book the same slot simultaneously, only one booking will succeed.

The REST API is available on the Standard plan and above. Generate API credentials from Settings > API in your admin dashboard. Webhooks send real-time HTTP POST notifications signed with HMAC-SHA256.

When you cancel a booking with a payment, you can issue a full or partial refund through timeslot.ie. The refund is processed via Stripe and typically appears on the customer’s account within 5–10 business days.

Yes. timeslot.ie generates VAT invoices automatically for every payment. Invoices include your business details, Irish VAT number, and are compliant with Revenue requirements.

Invite team members from Settings > Team. Each person gets a role (Owner, Manager, or Front-desk) that controls what they can view and edit, and you can give each staff member their own calendar and working hours.

Yes. Confirmation emails and SMS reminders are sent automatically, and you can edit the templates, set how far ahead reminders go out, and send from your own branded sender name under Settings > Notifications.