Refund & Cancellation Policy
Last updated: 23 February 2026
This policy applies to timeslot.ie platform subscription fees. For refunds on bookings made through a business using timeslot.ie, please contact that business directly — each tenant sets their own cancellation and refund terms.
1. Platform Subscription Refunds
14-Day Cooling-Off Period
Under the European Union (Consumer Rights) Directive 2011/83/EU, if you are a consumer, you have the right to cancel your first paid subscription within 14 days of purchase for a full refund, no questions asked. To request a refund during this period, email billing@timeslot.ie with your account email address.
After the Cooling-Off Period
After the 14-day period:
- You may cancel your subscription at any time from the admin dashboard.
- Your account remains active until the end of the current billing period.
- Refunds are not available for partial billing periods.
- Annual subscriptions are non-refundable after the 14-day cooling-off period, but you retain access for the full year.
2. Tenant vs Platform Boundaries
timeslot.ie is a platform that enables businesses (tenants) to accept bookings and payments from their customers. It is important to understand the distinction:
- Platform fees (this policy)
- The subscription fee you pay to timeslot.ie for using the booking platform. Refunds are handled by timeslot.ie as described above.
- Booking payments (tenant policy)
- Payments made by end customers to a business for their bookings. These are processed via Stripe directly to the business. Refunds for booking payments are the responsibility of the business and are subject to that business’s own refund policy.
3. Billing Proration
- Upgrades — when you upgrade mid-cycle, you are charged a prorated amount for the remainder of the current billing period.
- Downgrades — when you downgrade, the new lower price takes effect at the start of the next billing cycle. No refund is issued for the difference in the current cycle.
- Cancellations — when you cancel, your account remains active until the end of the current billing period. No prorated refund is issued.
4. Chargeback Handling
If you believe a charge is incorrect, please contact us at billing@timeslot.ie before initiating a chargeback with your bank. We will work to resolve the issue promptly. Chargebacks incur processing fees from payment providers, and repeated fraudulent chargebacks may result in account suspension.
5. Contact
For billing and refund enquiries, contact billing@timeslot.ie.